Return & Refund Policy – GemCity Palace

Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

✅ Be in the same condition as received (unworn, unused, with tags, and in original packaging).

✅ Include the receipt or proof of purchase.

To start a return, contact us at 📧 [email protected] or WhatsApp +94760083515.

🚚 Return Shipping:

• Customers are responsible for return shipping costs.
• We recommend using an insured delivery service for protection.
• Items sent back without prior return approval will not be accepted.

For any return-related questions, feel free to contact us at [email protected].

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective or damaged.
• You receive the wrong item.

We will evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

🚫 Sale items & gift cards are non-returnable.

Exchanges

The fastest way to get the item you want is to:

1️⃣ Return the original item.

2️⃣ Once the return is approved, place a new order for the desired item.

Refund Policy

💰 Refund Process:

• After we receive and inspect your return, we will notify you if the refund is approved.
• If approved, the refund will be issued to your original payment method.
• Processing times may vary based on your bank or credit card provider.

For any concerns, contact us at [email protected].